Loath as I am to admit it, I’ve come around. A book did it. I’ve come around to Starbucks and the book that did it is Onward, How Starbucks Fought for Its Life without Losing Its Soul – in which CEO Howard Schultz describes his return to the top job and how he guided the [...]
As a PR professional, would I invite someone wronged by my company to blow up our building? It was a recent interview on CBC Radio’s As It Happens that got me wondering about this. I’d love your thoughts as it’s a PR conundrum I haven’t solved. Here’s the story in brief: Sixteen years ago Sarah’s [...]
I saw him come in – young man, coil notebook in one hand, umbrella and pen in the other. He marched up to three regulars in the cafe and asked if he could get their opinions. I just had to watch. The regulars were confused and suspicious and said no, so he came over to [...]
I loved the novel Bel Canto by Ann Patchett. It’s a twisting tale of relationships that grow during a hostage-taking. Ms Patchett grew up in Nashville, Tennessee. Since last year Nashville had been been bereft of bookstores. So the author decided to open one. Like many large cities, Nashville had been home to a thriving [...]