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Coffee Chronicles Two – to go is a no go, when we’re talking espresso
We were in a rush – or so we thought. I dashed into the coffee shop near our Kelowna hotel and ordered a double espresso – “to go please” I added.
The owner appeared out of nowhere. “I’m sorry but no,” he said. I was a bit startled. He went on: “You can’t take espresso to go – you have to drink it here. There’s no such thing as espresso to go.”
It’s unconventional customer relations, but I had to laugh and agree. Cup, saucer and tiny Italian cookie in hand I informed my waiting husband that we’d be sticking around for a few minutes. He took one look at my lovely coffee, then went and ordered his own.
We paused and enjoyed our espressos – the way it should be.
It was a timely reminder of what coffee culture is really about.
By the way, the shop is Gio Bean Espresso, at 1340 Water Street. Stop by – and plan to stay a while.
2 Comments
That’s a lovely little story, it reminds me of the last time I was in Italy. It also reminds me that, as consultants, we sometimes have to tell our clients no – for their own good.
Ken, that’s an excellent point about saying no to our clients on occasion. I hadn’t thought to draw the parallel – well said!